Business Solutions

Customer Retention encompasses 
the strategy,
 plan, and implementation for retaining an organization’s most valued customers, with a focus on all processes, activities, technologies, and customer touch-points throughout the enterprise.

Customer Relationship Management

Customer Retention Summary: The strategy and tactical programs designed to retain the organization’s most valuable customers including the optimal mix of organizational resources, marketing programs, and technological support. Customer Retention encompasses the strategy, plan, and implementation for retaining an organization’s most valued customers, with a focus on all processes, activities, technologies, and customer touch-points throughout the enterprise. Also included is the means to track and evaluate progress against common goals and targets.

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