Business Solutions
Organization Design and Transformation is the overall structure and strategy underlying the organization’s approach to the marketplace including channels of marketing and distribution, customer support approach, and resultant measures of success. |
Customer Relationship ManagementOrganization Design & Transformation
Summary:
Implement the organizational structure and support to deliver the
organization’s CRM strategy on schedule and track results with agreed upon
metrics. Organization Design and Transformation is the overall structure and
strategy underlying the organization’s approach to the marketplace including
channels of marketing and distribution, customer support approach, and
resultant measures of success.
The forward action implementation strategy and plan that our CRM consulting services strive to deliver provide the framework, expected results, organization design (including roles and responsibilities as appropriate), timetable for the transformation (and all the steps required along the way) as well as the metrics to be tracked and evaluated based on implementing a given customer approach. |
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